:root{
  --bg:#f3f5fa;--card:#fff;--text:#1d2433;--muted:#667085;--line:#e4e7ef;
  --brand:#0f4c9c;--brand-2:#1565d8;--brand-soft:#e8f0fe;
  --ok:#12805c;--warn:#b45309;--danger:#c0262d;
  --radius:12px;--shadow:0 1px 2px rgba(16,24,40,.05),0 4px 14px rgba(16,24,40,.05);
}
*{box-sizing:border-box}
html,body{margin:0}
body{font:15px/1.55 system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}
a{color:var(--brand-2);text-decoration:none}a:hover{text-decoration:underline}
h1{font-size:26px;margin:0 0 8px;line-height:1.25}h2{font-size:18px;margin:0 0 14px}h3{font-size:15px;margin:0 0 10px}
code{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}
.hidden{display:none!important}
.wrap{max-width:1100px;margin:0 auto;padding:0 16px}
.wrap-wide{max-width:1440px;margin:0 auto;padding:0 16px}
.muted{color:var(--muted)}.small{font-size:13px}.center{text-align:center}

/* ---------- public header ---------- */
.site-header{background:linear-gradient(135deg,#0b3a7a,#1565d8);color:#fff}
.nav{display:flex;align-items:center;justify-content:space-between;height:60px;gap:16px}
.brand{color:#fff;font-weight:700;font-size:17px;display:flex;align-items:center;gap:10px}
.brand:hover{text-decoration:none}
.logo{width:32px;height:32px;border-radius:9px;background:rgba(255,255,255,.18);display:grid;place-items:center;font-size:18px}
.nav nav a{color:rgba(255,255,255,.85);margin-left:4px;padding:8px 12px;border-radius:8px;font-weight:500;font-size:14px}
.nav nav a.active,.nav nav a:hover{background:rgba(255,255,255,.15);color:#fff;text-decoration:none}
.hero{padding:34px 0 22px;text-align:center}
.hero p{color:var(--muted);max-width:640px;margin:0 auto 18px}
.quick-track{display:flex;gap:8px;max-width:560px;margin:0 auto}
.quick-track input{margin:0}
.site-footer{text-align:center;color:var(--muted);font-size:13px;padding:24px 0 36px}

/* ---------- cards / layout ---------- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:22px;margin-bottom:18px}
.sub-card{background:#f8fafc;border:1px solid var(--line);border-radius:10px;padding:16px;margin-top:14px}
.grid-2{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px;align-items:start}
@media(max-width:900px){.grid-2{grid-template-columns:1fr}}
.narrow{max-width:520px;margin:32px auto}

/* ---------- forms ---------- */
label{display:block;font-size:13px;font-weight:600;color:#344054;margin-bottom:14px}
label small{font-weight:400;color:var(--muted)}
input,select,textarea{display:block;width:100%;margin-top:6px;font:inherit;font-weight:400;color:var(--text);background:#fff;border:1px solid #d0d5dd;border-radius:8px;padding:10px 12px;outline:none;transition:border-color .15s,box-shadow .15s}
input:focus,select:focus,textarea:focus{border-color:var(--brand-2);box-shadow:0 0 0 3px rgba(21,101,216,.15)}
textarea{resize:vertical;min-height:90px}
input[type=checkbox]{display:inline-block;width:auto;margin:0 6px 0 0;vertical-align:-2px}
.row-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.row-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:14px}
@media(max-width:640px){.row-2,.row-3{grid-template-columns:1fr}}
.hp{position:absolute!important;left:-9999px;width:1px;height:1px;opacity:0}

.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;font:inherit;font-weight:600;font-size:14px;padding:9px 16px;border-radius:8px;border:1px solid #d0d5dd;background:#fff;color:#344054;cursor:pointer;white-space:nowrap;transition:background .15s,border-color .15s}
.btn:hover{background:#f9fafb;text-decoration:none}
.btn:disabled{opacity:.6;cursor:not-allowed}
.btn-primary{background:var(--brand-2);border-color:var(--brand-2);color:#fff}.btn-primary:hover{background:var(--brand)}
.btn-success{background:var(--ok);border-color:var(--ok);color:#fff}.btn-success:hover{background:#0e6a4c}
.btn-danger{border-color:#f3b2b5;color:var(--danger)}.btn-danger:hover{background:#fef2f2}
.btn-wa{background:#1fa855;border-color:#1fa855;color:#fff}.btn-wa:hover{background:#178a45}
.btn-ghost{background:transparent;border-color:transparent}
.btn-sm{padding:5px 10px;font-size:13px}.btn-lg{padding:12px 22px;font-size:15px}.btn-block{width:100%}
.btn-row{display:flex;gap:10px;flex-wrap:wrap}

.alert{padding:10px 14px;border-radius:8px;font-size:14px;margin-bottom:14px}
.alert-error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}
.alert-info{background:#eff6ff;color:#1e40af;border:1px solid #bfdbfe}
.alert-warn{background:#fffbeb;color:#92400e;border:1px solid #fde68a}

/* ---------- file picker ---------- */
.filepicker{margin-bottom:14px}
.filepicker .lbl{display:block;font-size:13px;font-weight:600;color:#344054;margin-bottom:6px}
.filepicker .lbl small{font-weight:400;color:var(--muted)}
.dropzone{display:block;border:2px dashed #c9d3e3;border-radius:10px;padding:18px;text-align:center;color:var(--muted);cursor:pointer;font-weight:400;margin:0;background:#fafbfd;transition:.15s}
.dropzone:hover,.dropzone.drag{border-color:var(--brand-2);background:var(--brand-soft);color:var(--brand)}
.dropzone strong{color:var(--brand-2)}
.file-list{list-style:none;padding:0;margin:6px 0 0}
.file-list li{display:flex;align-items:center;gap:10px;padding:7px 10px;border:1px solid var(--line);border-radius:8px;margin-top:6px;font-size:13px;background:#fff}
.file-list .fname{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.file-list .fsize{color:var(--muted)}
.file-list .x{border:0;background:none;font-size:18px;line-height:1;cursor:pointer;color:var(--muted);padding:0 4px}
.file-list .x:hover{color:var(--danger)}
.file-list li.sum{border:0;background:none;padding:4px 2px;color:var(--muted);font-size:12px}
.progress{position:relative;height:26px;border-radius:8px;background:#eef2f7;overflow:hidden;margin-bottom:12px}
.progress span{position:absolute;top:0;bottom:0;left:0;width:0;background:linear-gradient(90deg,#1565d8,#3b82f6);transition:width .2s}
.progress em{position:relative;display:block;text-align:center;font-style:normal;font-size:12px;line-height:26px;font-weight:600;color:#0b2447}

/* ---------- create: success ---------- */
.success{text-align:center;padding:36px 22px}
.check{width:64px;height:64px;border-radius:50%;background:#dcfce7;color:var(--ok);display:grid;place-items:center;font-size:32px;margin:0 auto 12px}
.ticket-no-box{display:inline-flex;align-items:center;gap:10px;background:var(--brand-soft);border:1px dashed var(--brand-2);border-radius:10px;padding:12px 16px;margin:10px 0 16px;flex-wrap:wrap;justify-content:center}
.ticket-no-box code{font-size:24px;font-weight:700;letter-spacing:1px;color:var(--brand)}
.success .btn-row{justify-content:center}
.steps{list-style:none;padding:0;margin:0;counter-reset:s}
.steps li{position:relative;padding:0 0 14px 38px;counter-increment:s;font-size:14px;color:var(--muted)}
.steps li::before{content:counter(s);position:absolute;left:0;top:0;width:26px;height:26px;border-radius:50%;background:var(--brand-soft);color:var(--brand);font-weight:700;display:grid;place-items:center;font-size:13px}
.steps b{display:block;color:var(--text)}
.tips{margin:0;padding-left:18px;font-size:14px;color:var(--muted)}.tips li{margin-bottom:6px}

/* ---------- badges ---------- */
.badge{display:inline-block;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}
.st-open{background:#e0ecff;color:#1849a9}
.st-progress{background:#fff1d6;color:#9a5b06}
.st-awaiting{background:#f1e8ff;color:#6b21a8}
.st-resolved{background:#dcfce7;color:#166534}
.st-closed{background:#eef0f3;color:#475467}
.st-reopened{background:#fee4e2;color:#b42318}
.pr-low{background:#f2f4f7;color:#475467}.pr-medium{background:#e0f2fe;color:#075985}
.pr-high{background:#ffedd5;color:#9a3412}.pr-urgent{background:#c0262d;color:#fff}

/* ---------- ticket view ---------- */
.th-top{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap}
.tno{display:flex;align-items:center;gap:8px;margin:2px 0 10px;flex-wrap:wrap}
.tno code{font-size:20px;font-weight:700;color:var(--brand)}
.stepper{display:flex;list-style:none;padding:0;margin:20px 0;counter-reset:st}
.stepper li{flex:1;position:relative;text-align:center;font-size:12px;color:var(--muted);counter-increment:st}
.stepper li::before{content:counter(st);display:grid;place-items:center;width:28px;height:28px;margin:0 auto 6px;border-radius:50%;background:#e5e7eb;color:#6b7280;font-weight:700;position:relative;z-index:1}
.stepper li::after{content:"";position:absolute;top:13px;left:-50%;width:100%;height:3px;background:#e5e7eb}
.stepper li:first-child::after{display:none}
.stepper li.done::before{content:"✓";background:var(--ok);color:#fff}
.stepper li.done::after,.stepper li.cur::after{background:var(--ok)}
.stepper li.cur::before{background:var(--brand-2);color:#fff;box-shadow:0 0 0 4px rgba(21,101,216,.18)}
.stepper li.cur{color:var(--text);font-weight:600}
.meta{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:12px 18px;margin:0}
.meta dt{font-size:12px;color:var(--muted)}.meta dd{margin:2px 0 0;font-weight:500;word-break:break-word}
.actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:18px;align-items:center}
.desc{white-space:pre-wrap;word-break:break-word}

/* attachments */
.atts{display:flex;flex-wrap:wrap;gap:10px;margin-top:12px}
.att{display:flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:#fff;font-size:13px;max-width:100%;color:var(--text)}
.att:hover{text-decoration:none;border-color:var(--brand-2)}
.att span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:220px}
.att small{color:var(--muted)}
.att b{background:#fee4e2;color:#b42318;font-size:11px;border-radius:4px;padding:2px 5px}
.att-img{flex-direction:column;align-items:flex-start;padding:6px;width:150px}
.att-img img{width:100%;height:100px;object-fit:cover;border-radius:6px;background:#f2f4f7;display:block}
.att-img span{max-width:136px}
.att-video{flex-direction:column;align-items:flex-start;width:320px}
.att-video video{width:100%;border-radius:6px;background:#000;max-height:200px}

/* timeline */
.timeline{list-style:none;margin:0;padding:0}
.tl-ev{display:flex;gap:12px;padding:7px 0 7px 6px;font-size:13px;color:#475467}
.tl-ev .dot{width:10px;height:10px;border-radius:50%;background:#cbd5e1;margin-top:5px;flex:none}
.tl-ev.internal .dot{background:#f59e0b}
.ev-meta{font-size:12px;color:var(--muted)}
.ev-note{background:#f8fafc;border-left:3px solid #cbd5e1;padding:6px 10px;margin:4px 0;white-space:pre-wrap;color:var(--text)}
.tl-msg{border:1px solid var(--line);border-radius:10px;padding:14px;margin:10px 0;background:#fff}
.tl-msg.staff{background:#f5f9ff;border-color:#d6e4fb}
.tl-msg.internal{background:#fffbeb;border-color:#fcd88a}
.msg-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:8px;font-size:14px}
.msg-head time{margin-left:auto;font-size:12px;color:var(--muted)}
.avatar{width:28px;height:28px;border-radius:50%;background:#e5e7eb;display:grid;place-items:center;font-weight:700;font-size:13px;flex:none}
.staff .avatar{background:var(--brand-2);color:#fff}
.internal .avatar{background:#f59e0b;color:#fff}
.tag{font-size:11px;padding:2px 8px;border-radius:999px;background:#eef0f3;color:#475467;font-weight:600}
.staff .tag{background:#dbe8fd;color:#1849a9}.internal .tag{background:#fde68a;color:#92400e}
.msg-body{white-space:pre-wrap;word-break:break-word}

/* rating */
.stars{display:flex;gap:4px;margin-bottom:10px}
.stars button{font-size:32px;line-height:1;background:none;border:0;cursor:pointer;color:#d0d5dd;padding:0 2px}
.stars button.on{color:#f59e0b}
.recent{list-style:none;padding:0;margin:0}
.recent li{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:9px 0;border-top:1px solid var(--line);font-size:14px}
.recent li:first-child{border:0}

/* toasts */
#toasts{position:fixed;right:16px;bottom:16px;display:flex;flex-direction:column;gap:8px;z-index:1000}
.toast{background:#1d2433;color:#fff;padding:11px 16px;border-radius:8px;box-shadow:0 8px 24px rgba(0,0,0,.18);font-size:14px;max-width:380px;transition:opacity .3s,transform .3s}
.toast-success{background:#12805c}.toast-error{background:#c0262d}
.toast.out{opacity:0;transform:translateY(8px)}

/* ---------- staff ---------- */
.topbar{background:#0b1f3f;color:#fff;position:sticky;top:0;z-index:50}
.topbar .inner{display:flex;align-items:center;height:56px;gap:18px}
.topbar .brand{font-size:16px}
.topbar nav{display:flex;gap:4px;flex:1}
.topbar nav a{color:rgba(255,255,255,.8);padding:7px 12px;border-radius:7px;font-weight:500;font-size:14px}
.topbar nav a.active,.topbar nav a:hover{background:rgba(255,255,255,.12);color:#fff;text-decoration:none}
.user-box{display:flex;align-items:center;gap:10px;font-size:13px}
.user-box .role{background:rgba(255,255,255,.15);padding:2px 8px;border-radius:999px;font-size:11px;text-transform:uppercase;letter-spacing:.5px}
.user-box button{background:transparent;border:1px solid rgba(255,255,255,.25);color:#fff;border-radius:7px;padding:5px 10px;cursor:pointer;font:inherit;font-size:13px}
.user-box button:hover{background:rgba(255,255,255,.1)}
@media(max-width:720px){.user-box .uname{display:none}.topbar .brand span.txt{display:none}}
.page-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:22px 0 16px;flex-wrap:wrap}
.page-head h1{margin:0}
.stats{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px;margin-bottom:18px}
.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 16px;cursor:pointer;box-shadow:var(--shadow);transition:transform .1s,border-color .1s;text-align:left;font:inherit;color:inherit}
.stat:hover{border-color:var(--brand-2);transform:translateY(-1px)}
.stat .n{font-size:26px;font-weight:700;line-height:1.2}
.stat .l{font-size:12px;color:var(--muted);font-weight:500}
.stat.danger .n{color:var(--danger)}.stat.warn .n{color:var(--warn)}.stat.ok .n{color:var(--ok)}.stat.brand .n{color:var(--brand-2)}
.grid-dash{display:grid;grid-template-columns:minmax(0,2fr) minmax(0,1fr);gap:18px}
@media(max-width:1000px){.grid-dash{grid-template-columns:1fr}}
.trend{display:flex;align-items:flex-end;gap:4px;height:170px;padding-top:8px}
.trend .day{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px;min-width:0}
.trend .bars{display:flex;gap:2px;align-items:flex-end;height:130px;width:100%;justify-content:center}
.trend .b{width:42%;max-width:14px;border-radius:3px 3px 0 0;min-height:2px}
.trend .b.c{background:#3b82f6}.trend .b.r{background:#22c55e}
.trend .d{font-size:10px;color:var(--muted);white-space:nowrap}
.legend{display:flex;gap:14px;font-size:12px;color:var(--muted)}
.legend i{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:4px;vertical-align:-1px}
.kpis{display:flex;gap:22px;flex-wrap:wrap;margin-top:14px;font-size:13px;color:var(--muted)}
.kpis b{display:block;color:var(--text);font-size:17px}
.filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}
.filters input,.filters select{width:auto;margin:0;padding:8px 10px;font-size:14px}
.filters input[name=q]{flex:1 1 280px}
.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:10px}
.tbl{width:100%;border-collapse:collapse;font-size:14px;background:#fff}
.tbl th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted);background:#f8fafc;padding:10px 12px;border-bottom:1px solid var(--line);white-space:nowrap}
.tbl td{padding:11px 12px;border-bottom:1px solid var(--line);vertical-align:top}
.tbl.click tbody tr{cursor:pointer}.tbl.click tbody tr:hover{background:#f8fbff}
.tbl tr:last-child td{border-bottom:0}
.tbl .sub{font-size:12px;color:var(--muted)}
.tbl .tn{font-weight:700;font-family:ui-monospace,Menlo,Consolas,monospace;font-size:13px;white-space:nowrap}
.tbl .nowrap{white-space:nowrap}
.overdue{color:var(--danger);font-weight:600}.due-soon{color:var(--warn);font-weight:600}
.bell{display:inline-block;background:#fee4e2;color:#b42318;border-radius:999px;padding:0 7px;font-size:11px;font-weight:700;margin-left:6px}
.empty{text-align:center;color:var(--muted);padding:30px!important}
.pager{display:flex;justify-content:space-between;align-items:center;margin-top:12px;font-size:13px;color:var(--muted);gap:10px;flex-wrap:wrap}
.pager .pg{display:flex;gap:6px;align-items:center}

.layout-ticket{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:18px;align-items:start;margin-top:18px}
@media(max-width:1000px){.layout-ticket{grid-template-columns:1fr}}
.side-card h3{font-size:12px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted)}
.kv{display:grid;grid-template-columns:118px 1fr;gap:7px 10px;font-size:14px;margin:0}
.kv dt{color:var(--muted)}.kv dd{margin:0;word-break:break-word}
.contact-links{display:flex;gap:6px;flex-wrap:wrap;margin-top:12px}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:14px}
.tabs button{background:none;border:0;border-bottom:2px solid transparent;padding:9px 14px;font:inherit;font-weight:600;color:var(--muted);cursor:pointer;margin-bottom:-1px}
.tabs button.active{color:var(--brand-2);border-color:var(--brand-2)}
.reply-internal textarea{background:#fffbeb;border-color:#fcd88a}
.inline{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.inline label{margin:0}
.inline select{width:auto;margin-top:0;padding:7px 10px}
.related{list-style:none;padding:0;margin:0;font-size:13px}
.related li{padding:6px 0;border-top:1px solid var(--line);display:flex;justify-content:space-between;gap:8px}
.related li:first-child{border:0}

/* dialogs */
dialog.dlg{border:0;border-radius:14px;padding:0;width:min(520px,calc(100vw - 32px));box-shadow:0 20px 60px rgba(0,0,0,.25);color:var(--text)}
dialog.dlg-wide{width:min(780px,calc(100vw - 32px))}
dialog::backdrop{background:rgba(15,23,42,.45)}
.dlg-head{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid var(--line)}
.dlg-head h2{margin:0}
.dlg-body{padding:20px;max-height:70vh;overflow:auto}
.dlg-foot{display:flex;justify-content:flex-end;gap:8px;padding:14px 20px;border-top:1px solid var(--line);background:#f8fafc}
.close-x{background:none;border:0;font-size:24px;line-height:1;cursor:pointer;color:var(--muted)}

/* login */
.login-page{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#0b1f3f,#1565d8);padding:16px}
.login-card{width:min(400px,100%)}
.login-card .brand{color:var(--text);justify-content:center;margin-bottom:18px}
.login-card .logo{background:var(--brand-soft);color:var(--brand)}

.pill{display:inline-block;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:600;background:#eef0f3;color:#475467}
.pill.on{background:#dcfce7;color:#166534}.pill.off{background:#fee4e2;color:#b42318}.pill.admin{background:#ede9fe;color:#5b21b6}

/* ---------- searchable dropdown (combo) ---------- */
.field{margin-bottom:14px}
.field .lbl{display:block;font-size:13px;font-weight:600;color:#344054}
.combo{position:relative}
.combo-input{padding-right:34px;background:#fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='none' stroke='%23667085' stroke-width='2'%3E%3Ccircle cx='7' cy='7' r='5'/%3E%3Cpath d='m11 11 3 3'/%3E%3C/svg%3E") no-repeat right 12px center}
.combo-clear{position:absolute;right:32px;top:calc(50% + 3px);transform:translateY(-50%);border:0;background:none;font-size:18px;line-height:1;color:var(--muted);cursor:pointer;padding:2px 6px}
.combo-clear:hover{color:var(--danger)}
.combo-list{position:absolute;z-index:30;left:0;right:0;top:100%;margin:4px 0 0;padding:4px;list-style:none;background:#fff;border:1px solid #d0d5dd;border-radius:10px;box-shadow:0 12px 32px rgba(16,24,40,.14);max-height:260px;overflow:auto}
.combo-list li{padding:9px 12px;border-radius:7px;cursor:pointer;font-size:14px}
.combo-list li.active{background:var(--brand-soft);color:var(--brand)}
.combo-list li.sel{font-weight:600}
.combo-list li mark{background:#fde68a;color:inherit;border-radius:2px;padding:0 1px}
.combo-list li.combo-empty{color:var(--muted);cursor:default}

/* attachment type badges */
.att b.xl{background:#dcfce7;color:#166534}
.att b.tx{background:#eef0f3;color:#475467}

/* ---------- notification bell ---------- */
.bell-wrap{position:relative}
.user-box .bell-btn{position:relative;font-size:15px;padding:4px 9px}
.bell-count{position:absolute;top:-6px;right:-6px;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:#ef4444;color:#fff;font-size:11px;font-weight:700;line-height:18px;text-align:center;box-shadow:0 0 0 2px #0b1f3f}
.bell-panel{position:absolute;right:0;top:calc(100% + 10px);width:min(380px,calc(100vw - 24px));background:#fff;color:var(--text);border:1px solid var(--line);border-radius:12px;box-shadow:0 18px 48px rgba(16,24,40,.22);z-index:200;overflow:hidden}
.bell-head{display:flex;justify-content:space-between;align-items:center;padding:12px 14px;border-bottom:1px solid var(--line);font-size:14px}
.bell-head span{font-size:12px;color:var(--muted)}
.link-btn{background:none!important;border:0!important;padding:0!important;color:var(--brand-2)!important;font:inherit;font-size:12px!important;cursor:pointer}
.link-btn:hover{text-decoration:underline}
.bell-desk{padding:10px 14px;border-bottom:1px solid var(--line);background:#f8fafc}
.user-box .bell-desk .btn{color:#344054;border-color:#d0d5dd}
.bell-list{list-style:none;margin:0;padding:0;max-height:420px;overflow:auto}
.bell-list li{border-bottom:1px solid var(--line)}
.bell-list li:last-child{border-bottom:0}
.bell-list li a{display:block;padding:11px 14px;color:var(--text);font-size:13px}
.bell-list li a:hover{background:#f8fbff;text-decoration:none}
.bell-list li.unread a{background:#eff6ff;box-shadow:inset 3px 0 0 var(--brand-2)}
.bell-list li.urgent a{box-shadow:inset 3px 0 0 var(--danger)}
.bell-list .bl-sub{color:var(--muted);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.bell-list .bl-time{color:var(--muted);font-size:11px;margin-top:2px}
.bell-list .bl-empty{padding:18px 14px;text-align:center}
#notifPops{position:fixed;top:68px;right:16px;display:flex;flex-direction:column;gap:10px;z-index:1100;width:min(360px,calc(100vw - 32px))}
.notif-pop{position:relative;display:block;background:#fff;color:var(--text);border:1px solid var(--line);border-left:4px solid var(--brand-2);border-radius:10px;padding:12px 34px 12px 14px;box-shadow:0 14px 40px rgba(16,24,40,.22);font-size:14px;animation:npIn .25s ease-out;transition:opacity .4s,transform .4s}
.notif-pop:hover{text-decoration:none;border-color:var(--brand-2)}
.notif-pop.urgent{border-left-color:var(--danger)}
.notif-pop.out{opacity:0;transform:translateX(20px)}
.notif-pop .np-sub{color:var(--muted);font-size:12px;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.notif-pop .np-x{position:absolute;top:6px;right:8px;border:0;background:none;font-size:18px;color:var(--muted);cursor:pointer}
@keyframes npIn{from{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:none}}